JERICHO HR GROUP

Service Director - Lancaster, PA

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Service Director

Location: Lancaster, PA        

 

 

The primary focus of this position is to manage, direct and develop all quality initiatives and aspects related to customer relations and service management as follows:

  • Hire, train, develop and coach service personnel.
  • Responsible for training and certification of all compliance areas.
  • Daily execution of all service routes and customer interactions.
  • Route Logistics - Routing of Accounts.
  • Daily merchandise control of all clean and soiled products.
  • Daily coaching, training and monitoring of route performance through check in process.
  • Manage daily account functions. (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
  • Accuracy and timeliness of daily invoices.
  • Ensure service personnel compliance to company service and quality standards
  • Manage all daily productivity and performance expectations.
  • Support route, sales and administrative personnel.
  • Manage and maintain a recurring revenue stream.
  • Execute business plan for renewing, expanding and developing route business.
  • Ensure 100% completion of quarterly customer contacts and audits.
  • Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
  • Account improvement with new products and services.
  • Manage and schedule all routine maintenance on company trucks
  • Manage invoice reconciliation, invoice printing and report monitoring.
  • Support and assist sales culture throughout the organization
  • Promote safety, security and self-development.
  • Support an empowered, self-directed team concept.

 

Requirements:

  • Previous Service Management experience with direct reports of multiple service managers/supervisors or multiple locations, depots or branches
  • Six years of route management experience
  • Bachelor's Degree or equivalent managerial experience.
  • Ability to manage and maintain a recurring revenue stream
  • Must possess a clean driving record
  • Must possess exceptional customer service skills
  • Must have effective written and verbal communication skills
  • Must be able to work ethically and independently
  • Ability to analyze sales opportunities and determine customer needs assessments.
  • Ability to develop route structure based on new accounts and expansion
  • Excellent leadership, interpersonal, motivational, and customer service skills
  • Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
  • Must be able to interpret reports and performance tracking mechanisms
  • Need to have high energy with the ability to multi-task

 

 

If you are interested, please send a "Word" copy of your resume/CV and salary requirements to the address below.  Please indicate the job and the location in the subject line of your e-mail. 

 

Jericho HR Group

www.jerichohr.com

jobs@jerichohr.com

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